Blue notes blog


Your guide to the Alberta Blue Cross member site

Alberta Blue Cross Member site tips

We know that understanding your benefit coverage can be a bit overwhelming at times. That’s why we created the Alberta Blue Cross member site as a one-stop-shop for you to find answers to your benefit questions.

Wondering whether your massage therapist's office direct bills? Check the member site. Not sure when you’ll be eligible for your next dental visit or want to confirm whether your medication is eligible for coverage? Sign in to the member site to check.

Register for member site access. If you have not registered for access to our member site, follow these six easy steps.

  1. Visit www.ab.bluecross.ca.
  2. Click Sign in at the top of the page and choose Plan members from the drop-down menu.
  3. Click Not registered yet? and enter your ID card information (last name, group or policy number and ID number), birth date and valid email address.
  4. Create your login ID and password.
  5. Choose four security questions and provide answers to them. These will be used to verify your identity if you forget your password or get locked out of your account.
  6. To complete your registration, read and agree to the site terms of use to enter the site.

If you have more than one Alberta Blue Cross benefit plan, you can view all of your plans using your one login ID and password. To add additional plans to your profile, go to Manage multiple plans.

Ensure your Internet browser is up-to-date. Keeping your Internet browser up-to-date ensures the security of your personal information. If you noticed a warning message on the member sign in page that the version of Internet Explorer (IE) that you’re using is not supported, here’s what you need to do.

  1. Check what version of IE you have.
    1. Open your browser.
    2. Select the tools icon.
    3. Click About Internet Explorer from the drop-down menu.
    4. A pop-up will appear indicating which version of IE you’re using.
  2. If you are using IE 10 or below, you’ll need to upgrade your browser to access our member site. For instructions on how to do this, please visit www.Microsoft.com.
  3. You can also access the member site using other browsers such as Chrome or Firefox.

Submit a claim. Select Submit claims online from the Your claims drop-down menu, select one of the benefit categories that match your claim and follow the step-by-step guide to submit your claim and receive reimbursement faster.

See if your claim has been processed. If you have sent in a claim and would like to find out if it’s been received or processed, click Your claims and select Your recent claims. If your claim has been processed, a statement will be available for you to view and print.

Check your benefit details. Click on Your benefits to find specific information about your dental, vision and drug benefits. Select Benefit booklet to find details about your benefit plan. Select Drugs to see how much coverage you have, how your coverage works (for example, the percentage payable) and select the Drug look-up tool so see if a specific drug is covered under your plan. Select Vision or Dental from the drop-down menu to see how much coverage you or your dependants have, details of maximums and percentage payable, how much each individual has used so far and when you and your dependants will next be eligible for the full vision benefit maximum or a dental checkup.

Keep your profile up-to-date. Need to change your contact info? Click Your profile to confirm and update the address, birth date and phone numbers Alberta Blue Cross has on file for you and your dependants.

Print ID cards. Lose or damage your ID card? Click Your profile and select ID cards and you can print or order new ID cards for you and your dependants.

Sign up for direct deposit. Don’t wait for cheques in the mail. Click Your profile and select Direct deposit to add or edit your banking information.

Download forms. Our most frequently used forms are also available online in the Forms and ID cards section. They are pre-populated with important information like your name, group or policy and ID number.

Download the My Benefits app. Take Alberta Blue Cross with your wherever you go. Use the My Benefits app to submit a claim, check your benefit details, review claims information and view your ID card. It’s available for Apple devices in the App store and for Android devices in the Google Play store.

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