To protect the security of personal information, your Internet browser will need to be upgraded to access this website. Please ensure you use the latest version of:
Effective date: September 1, 2020
Below, “you” and “your” means any individual with access to Balance®. “We”, “us” and “our” means Alberta Blue Cross®.
Balance® is available for use by Alberta Blue Cross® members, their dependants or individuals invited by us to use the program. If you have access to Balance® and choose to use it, this Balance® Privacy Statement (“Statement”) will apply to you.
We have developed the Statement to explain how we may collect, use, share and retain your personal information when you use Balance®.
This Statement describes your rights regarding personal information in Balance®, and how you can access it, correct it and remove your consent.
By using and continuing to use Balance®, you give us permission to collect, use and share your personal information as described in this Statement. Your consent will be effective from the date you start participating in Balance® and will remain valid until you revoke your consent.
Balance® is a health management program providing lifestyle, fitness and wellness information. Balance® is operated by us or by third-party licensors, under a contract with us.
Balance® is designed to collect personal information directly from you. The information you provide through Balance® does not impact your Alberta ® Cross coverage. Your use of Balance® is voluntary, even if you have access to it through your benefit plan.
If you have Balance® as part of your Alberta ® Cross benefits, the personal information listed above will be shared from your plan to Balance®, so you don’t have to re-enter information.
You can revoke the permissions for your fitness tracker at any time in the device’s account settings.
You can change the type of emails you receive from Balance® with the user preferences under “Manage my email subscriptions”.
Your use of social networks is subject to the terms and conditions and any policies you agreed to with them.
We share your personal information with third parties in limited circumstances:
You may withdraw your consent to participate in certain aspects of Balance® by:
You have the legal right to withdraw your consent to the collection, use and sharing of your personal information under the Balance® program at any time. By withdrawing your consent, you may no longer be able to use certain services, earn points or redeem rewards.
If you would like to fully withdraw your consent, please contact our privacy office.
Under some circumstances, we may make your personal information anonymous. The data will no longer be associated with you. We may use this anonymous information for valid business reasons without further notice to you and without your consent.
We may combine anonymous information to create a collection of data that may be shared in the following ways:
From time to time we may need to send you notifications relevant to the performance of our Balance® site, for example a notice regarding a change to this Statement. These notices do not fall under your email preferences.