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Alberta Blue Cross® Plan Member Web site and Mobile Application Terms of Use


By using the Site, you agree, represent and warrant that:

  • You are:
    1. a primary plan member of any age, in whose name the Alberta Blue Cross® administered coverage is registered and/or another individual specifically designated by the primary plan member and registered with Alberta Blue Cross® to access the Site on behalf of the primary plan member; or
    2. a minor, at least 16 years of age, who is a dependant of a primary plan member and who will only access the Balance® functionality and not claims and benefits information.
  • You understand the nature of the use of the Site, the Terms of Use and the nature of the ongoing obligations associated with them.
  • If you are a parent or guardian of a Site user who is a minor, you are responsible for providing supervision of the minor's use of the Site. You assume full responsibility for ensuring that the registration information is kept secure and that the information submitted is correct, current and complete. You also assume full responsibility for the interpretation and use of any information or suggestions provided through the Site for the minor.
  • You will notify Alberta Blue Cross® immediately of any unauthorized access to, disclosure or use of your user name or password or any other breach of privacy or security.
  • Alberta Blue Cross® has the right to disable any login ID, password or other identifier at any time in our sole discretion for any or no reason, including if, in Alberta Blue Cross’s® opinion, you have violated any of the Terms of Use.
  • You will comply with all applicable laws and regulations, including, without limitation, those relating to the Internet, data, e-mail, privacy, and the transmission of technical data.
  • All the information you provide on the Site is correct, current and complete.
  • Your use of the Site including the Content is at your own risk.
  • You must maintain an email address and ensure that we are provided with it as an email address is necessary for using certain functionality within the Site.
  • Alberta Blue Cross® reserves the right at any time and from time-to-time to modify, edit, delete, suspend or discontinue, temporarily or permanently, the Site (or any portion thereof) and/or the Content (or any part thereof), with or without notice to you. You further agree that Alberta Blue Cross® shall not be liable to you or to any third party for any such modification, editing, deletion, suspension or discontinuance.
  • Alberta Blue Cross® makes all reasonable efforts to ensure that current and accurate information is accessible through the Site. If information presented through the Site differs from the official Alberta Blue Cross® records, the latter will prevail. Please contact Alberta Blue Cross® if you have any questions or concerns.

You agree NOT to do any of the following:

  • Use the Site in any manner that could disable, overburden, damage or impair the Site or interfere with any other person’s use of the Site including their ability to engage in real time activities through the Site;
  • Use any robot, spider, other automatic device process or means, or similar data gathering, data mining, or extraction methods to access the Site for any purpose including monitoring or copying any of the material on the Site;
  • Use any device, software or routine that interferes with the proper working of the Site;
  • Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Site or the server on which the Site is hosted;
  • Attack the Site via a denial-of-service attack or a distributed denial-of-service attack;
  • Attempt to interfere with the proper working of the Site;
  • Use the Site to fraudulently misrepresent yourself;
  • Register, subscribe, unsubscribe, or attempt to register, subscribe, or unsubscribe any party for any product or service if you are not expressly authorized by such party to do so;
  • Permit, allow or do anything that would infringe or otherwise prejudice the proprietary rights of Alberta Blue Cross® or its licensors, or allow any third party to access the Content;
  • Modify, create derivative works of, copy, make available to any person, or otherwise use, either directly or indirectly, the Content in whole or in part, in any form or by any means whatsoever for commercial or other purposes except those stated in this Terms of use. Because the Site was created to be informative, we will permit you to download or photocopy Content displayed on the Site, including Balance® and including forms and benefit booklets, for your own noncommercial personal use. Any Content extracted from the site must prominently display copyright and other proprietary notices; or
  • Use the Site other than for its intended purpose.

The restrictions set out in these Terms of Use shall not apply to the limited extent the restrictions are prohibited by applicable law.