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Alberta Blue Cross Plan Member Web site and Mobile Application Terms of Use

Privacy, security, and personal information

Alberta Blue Cross operates under and complies with all applicable privacy legislation, as identified in our privacy policy, located at https://www.ab.bluecross.ca (“Privacy Policy”).

By using the Site, you agree to the terms of our Privacy Policy. Before using the Site, please carefully review our Privacy Policy. All information provided to us as a result of your use of the Site will be handled in accordance with these Terms of Use, which are deemed to incorporate each provision of our Privacy Policy unless it is inconsistent with these Terms of Use. Your information will be kept as required to fulfil the identified purposes and then destroyed, erased, or made anonymous, in compliance with all applicable laws.

If you choose to use Balance, please review the specific Terms of Use respecting privacy of information for that functionality.

Data on the Site is protected by encryption security. Further, our employees and those of third-parties with whom we work follow specific privacy and security policies and procedures to protect and safeguard your information. Although we have taken what we believe to be reasonable and industry standard security precautions to protect information exchanged through the Site, we do not guarantee the effectiveness of those security measures.

Communication between you and Alberta Blue Cross while using the Site is intended to be secure. However any unprotected e-mail communication over the Internet, as well as communication via other mediums, is not secure or confidential, subject to possible interception or loss, and possible alteration.

You should not send any confidential, proprietary or sensitive information via those media.

The personal information posted on the Site is for your use, for informational purposes only, and includes access to claims and benefits information, when applicable, for your underage dependents and your spouse, partner or adult dependents who have authorized you to disclose or receive information about them, for purposes stated.

The collection of personal information submitted by you through the services provided on the Site is for the purposes specifically noted on pages such as those for claims submission and requests for direct deposit.

Except as described in these Terms of Use or as specifically agreed to by you, we will only use the personally identifiable or personal health information we gather from you on the Site for the purposes of determining eligibility for coverage, verifying, assessing and paying claims, conducting audits of claims and provider practices to ensure appropriate plan use, administering the terms and conditions of the benefit plan and, if you choose to use Balance, for the purposes outlined below.

Except as described in these Terms of Use or as specifically agreed to by you, we will not disclose any personally identifiable or personal health information we gather from you on the Site. The personal information gathered by us on the Site may be disclosed/exchanged between Alberta Blue Cross and a licensed physician and/or health services provider/professional/practitioner, institution or insurer, and only for the purposes stated on the Site. Further, we may release personally identifiable or personal health information to third parties to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order. In the event that we are legally compelled to disclose your personally identifiable or personal health information to a third party, we will attempt to notify you unless doing so would violate the law or court order.

For your protection, you are responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to your passwords or accounts. It is your sole responsibility to: (1) control the dissemination and use of usernames, passwords or other identifying credentials; (2) authorize, monitor, and control access to and use of your account and password; and (3) promptly inform us of any need to deactivate a password.

An exception may be registered with us by submitting a consent to disclose personal information form that provides your authorization and consent for a specified individual to access the Site on your behalf. This consent also enables that person to contact Alberta Blue Cross Customer Services in the event of an error or to request additional information. A note will be put on your file indicating that consent has been provided.

You grant us and all other persons or entities involved in the operation of the Site the right to transmit, monitor, retrieve, store, and use your information in connection with the operation of the Site, as set out in these Terms of Use.

The Site, like most web sites, uses cookies to enable access and enhance security. These cookies do not provide us with personalized information, do not link non-personal information from cookies to personally identifiable information without your permission, and do not enable us to collect or store personal health information about you. The cookies do provide us with statistics such as the total number of site visitors. This information is used only to improve site design and customer experience.

Most browsers offer instructions on how to reset the browser to reject cookies. If you reject our cookies, certain components of the functions and conveniences of the Site may not work properly, but you do not have to accept our cookies in order to use some functionality of the Site.