To protect the security of personal information, your Internet browser will need to be upgraded to access this website. Please ensure you use the latest version of:
Data on the Site is protected by encryption security. Further, our employees and those of third-parties with whom we work follow specific privacy and security policies and procedures to protect and safeguard your information. Although we have taken what we believe to be reasonable and industry standard security precautions to protect information exchanged through the Site, we do not guarantee the effectiveness of those security measures.
Communication between you and Alberta Blue Cross while using the Site is intended to be secure. However any unprotected e-mail communication over the Internet, as well as communication via other mediums, is not secure or confidential, subject to possible interception or loss, and possible alteration.
You should not send any confidential, proprietary or sensitive information via those media.
The personal information posted on the Site is for your use, for informational purposes only, and includes access to claims and benefits information, when applicable, for your underage dependents and your spouse, partner or adult dependents who have authorized you to disclose or receive information about them, for purposes stated.
The collection of personal information submitted by you through the services provided on the Site is for the purposes specifically noted on pages such as those for claims submission and requests for direct deposit.
For your protection, you are responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to your passwords or accounts. It is your sole responsibility to: (1) control the dissemination and use of usernames, passwords or other identifying credentials; (2) authorize, monitor, and control access to and use of your account and password; and (3) promptly inform us of any need to deactivate a password.
An exception may be registered with us by submitting a consent to disclose personal information form that provides your authorization and consent for a specified individual to access the Site on your behalf. This consent also enables that person to contact Alberta Blue Cross Customer Services in the event of an error or to request additional information. A note will be put on your file indicating that consent has been provided.
Most browsers offer instructions on how to reset the browser to reject cookies. If you reject our cookies, certain components of the functions and conveniences of the Site may not work properly, but you do not have to accept our cookies in order to use some functionality of the Site.