Postal service strike: What this means for you

Register today for a member site account:

• Start registration: Go to members.ab.bluecross.ca on your computer’s internet browser. Click on Not registered yet? under the Sign In button.
• Enter details: Enter your last name, plan information, birth date and email address. For help with each field, click on 🛈.
• Existing account check:
  • If you already have an account with us under a different plan, choose Yes and follow the prompts.
  • If you do not have an existing account, choose No. Create a new username and password. For the username and password criteria, click on 🛈.
• Security questions: Choose and answer your security questions. These responses will be used to verify your identity in case you forget your login details in the future.
• Repeat the process from the previous step.
• Review and submit: Verify the information, then click Submit.

Get your claims paid without postal delays. Set up direct deposit today.

• Access direct deposit: In your member site profile, go to Account and select Direct deposit.
• Choose an action:
  • To set up direct deposit, go to Add direct deposit.
  • To update existing direct deposit information, go to Edit.
• Enter banking details: Enter your banking information and re-enter to confirm.
• Consent and review:
  • Check the consent checkbox and click Next to review.
  • Verify your information, then click Submit.

Our online services page offers help in case you have questions.

Paper claim options

If you prefer to submit paper claims, please use the drop box at one of our five locations – Edmonton, Calgary, Grande Prairie, Lethbridge and Red Deer.

Note: Paper claims have a longer processing time. For faster service, consider using our member site.

Pre-arranged cheque pickup

Please call our customer service contact centre to pre-arrange a cheque pickup at one of our five locations – Edmonton, Calgary, Grande Prairie, Lethbridge and Red Deer.