Our offices are closed on Tuesday, July 1. The member site and app are available 24/7. Our travel call centre will be open on Tuesday from 7 a.m. to 3 p.m. MT.

Wildfire update: We're here to support affected members. Get help with claims, payments and more.

Close
Skip to main content
Home Member

Help

Help using member site and app

Featured topics

Browse for help by topic

Getting Started

Welcome! Let's get you set up.

Register for a member account View your ID card Add your ID card to your digital wallet Set up direct deposit

Your account

Update your profile, settings and preferences.

Recover your username Reset your password Link plans Change benefit plan Cancel benefit plan Update your personal information Change beneficiaries

Benefits

See what you’re covered for. 

Check your benefits coverage Allocate your spending account credits Look up a direct-bill provider Access Balance® (your online wellness program) View your life and disability coverage

Claims

Everything you need to know about managing claims.

Submit a claim Submit a claim for a compound drug Modify a claim Cancel a claim Check your claims history

Payments and receipts

Make payments and access your receipts.

Pay your premiums View your receipt of payment

Documents

Easily manage important documents related to your claims.

Upload documents Get your tax documents

Drug special authorizations

Learn how special authorizations work and how you can track requests.

How special authorizations work View drug authorizations

Dental Predeterminations

Understand the process and where you can find your predetermination in your account.

How dental predeterminations work View your dental predeterminations

Manage your benefits anywhere

Download the app for quick and easy access to your benefits.

Apple app store logo Google Play store logo

Still have questions?

Contact us

Was this information helpful?

Thank you for your feedback

0 / 2000 characters
0 / 2000 characters
Cancel