Get in touch with us
Teletypewriter (TTY) users
Alberta Blue Cross® is committed to providing accessibility for all our valued plan members, including our customers with hearing or speech challenges. Through our TELUS Relay Service (TRS), we welcome the opportunity to connect with our customers who are deaf, hard of hearing or experience difficulty with speech and who use a teletypewriter (TTY) to communicate. This service is available concurrent with our Contact Centre hours of service.
Calls placed through the TRS are entirely confidential. No record of conversation content is retained. There is no additional charge for using the TRS to place local calls.
TTY to voice: dial 711 to call Alberta Blue Cross®.
Voice to TTY: dial 1-800-855-0511. If leaving a message, ask to be called back on this number.
Over-the-phone interpretation (OPI)
We are here to help / Estamos para ayudar / Wir sind bereit zu helfen / 我们很乐意提供帮助。/ Naririnig kaming tumulong / ਅਸੀਂ ਮਦਦ ਕਰਨ ਲਈ ਸੁਣ ਰਹੇ ਹਾਂ।
At Alberta Blue Cross, our services are as diverse as the customers we serve, and we are proud to offer over-the-phone interpretation (OPI) for any of our callers who are not comfortable speaking in English. When our representative answers your call, simply identify your preferred language. We’ll initiate a confidential three-way call with a professional interpreter who can facilitate the conversation.