Contact us
Our offices are closed December 25, 2023, to January 1, 2024. Regular hours resume on January 2, 2024. Our member site and app are available 24/7.
Get in touch with us
Edmonton and Area
Currently closed to walk-in traffic. A claims drop off box is available for your convenience.
Claims inquiries and general information:
780-498-8000Group Sales:
780-498-8500Individual Plans:
780-498-8008Calgary and Area
Currently closed to walk-in traffic. A claims drop off box is available for your convenience.
Claims inquiries and general information:
403-234-9666Group Sales:
403-294-4004Individual Plans:
403-294-4032Grande Prairie
Currently closed to walk-in traffic. A claims drop off box is available for your convenience.
Claims inquiries and general information:
780-532-3505Group Sales:
780-532-3507Lethbridge
Currently closed to walk-in traffic. A claims drop off box is available for your convenience.
Claims inquiries and general information:
403-328-1785Group Sales:
403-328-6081Red Deer
Currently closed to walk-in traffic. A claims drop off box is available for your convenience.
Claims inquiries and general information:
403-343-7009Group Sales:
403-347-7999Media Inquiries
General media inquiries:
Contact usDirector of Corporate Communications, Media spokesperson
Sharmin Hislop - 780-498-8283
Manager of Corporate Communications
Jaclyn Spurrell - 780-498-8255
Senior vice-president of Corporate Relations and Community Engagement
Brian Geislinger - 780-498-8086
Toll free
Privacy Matters:
1-855-498-7302Group Sales:
1-866-513-2555Claims inquiries and general information:
1-800-661-6995Individual Plans:
1-800-394-1965Fax number
Calgary and Area
403-266-5644Grande Prairie
403-539-0455Lethbridge
403-327-9823Red Deer
403-340-1098Teletypewriter (TTY) users
Alberta Blue Cross® is committed to providing accessibility for all our valued plan members, including our customers with hearing or speech challenges. Through our TELUS Relay Service (TRS), we welcome the opportunity to connect with our customers who are deaf, hard of hearing or experience difficulty with speech and who use a teletypewriter (TTY) to communicate. This service is available concurrent with our Contact Centre hours of service.
Calls placed through the TRS are entirely confidential. No record of conversation content is retained. There is no additional charge for using the TRS to place local calls.
TTY to voice: dial 711 to call Alberta Blue Cross®.
Voice to TTY: dial 1-800-855-0511. If leaving a message, ask to be called back on this number.
Over-the-phone interpretation (OPI)
We are here to help / Estamos para ayudar / Wir sind bereit zu helfen / 我们很乐意提供帮助。/ Naririnig kaming tumulong / ਅਸੀਂ ਮਦਦ ਕਰਨ ਲਈ ਸੁਣ ਰਹੇ ਹਾਂ।
At Alberta Blue Cross®, our services are as diverse as the customers we serve, and we are proud to offer over-the-phone interpretation (OPI) for any of our callers who are not comfortable speaking in English. When our representative answers your call, simply identify your preferred language. We’ll initiate a confidential three-way call with a professional interpreter who can facilitate the conversation.