How to use online services
Helpful tutorials for our digital tools and resources.
What can we help you with?
Recover your username
Forgot your username? Enter your member information and email address to get back into your account.Find out how to recover your username
Reset your password
To reset a forgotten password, you will need your username and access to the email linked to your member account.Learn how to reset your password
Before you book your next appointment or make your next spending account purchase, know what benefits you and your dependents are eligible for and how much coverage you have left. Check eligibility for different types of benefits on the member site.View how to check eligibility
Submit a claim
Submit different types of claims on the member site and make sure you get paid back fast.Find out how to submit a claim
Need to submit a document with your claim? Uploaded doctor’s prescriptions and other documents through the member site.Learn how to upload documents
Update your information
Keep your information up to date. Change your email, phone number and address on the member site.Find out how to update your information
Pay your premiums
If you have an Individual Product plan, you can pay your premiums on the member site.Learn how to pay premiums
View your receipt of payment for premiums
If you have an Individual Product plan or a Non-Group plan, you can view your receipts of payment for paid premiums on the member site.Learn how to view receipts
Check your detailed claims history
Check your claims history. You can view the current year, as well as the two previous years.Check out how to view claims history
Get a tax receipt
Some medical expenses, such as plan premiums, may be eligible as a tax deduction. Here’s how to check what was paid by your plan and find receipts to help you prepare for tax season.Learn how to find tax receipts
Modify or cancel a claim
Need to adjust a claim you already submitted? Modify or cancel your claim through the member site.Learn how to modify or cancel claims
Some features may not be available to every member as features depend on your specific plan, policy and contract.
Register and get online access to your benefits your way.
Was this information helpful?
Thank you for your feedback
You rated How to use online services as not helpful.
You rated How to use online services as neutral.
You rated How to use online services as helpful.
Heart healthy recipes to treat yourself to
We could all use some extra love this February, especially self-love. Not only are we experiencing one of the colder months of the year, but we’re doing so...
Fresh air – a recipe for living our best life
We all know the last ten or so months have changed our routines and way of living. We’ve said goodbye to old habits...
With hundreds of programs and apps out there that support your physical and mental well-being, it’s hard to know which...