Novel coronavirus (COVID-19)
Updated: December 14, 2020
On March 11, the World Health Organization (WHO) announced that the COVID-19 outbreak is a pandemic.
We are closely monitoring the situation and will continue to provide updates as we become aware of any changes that may impact you and access to your benefits.
As we face the second wave of COVID-19 and the introduction of additional public health measures in Alberta to try to flatten the curve, we know this is a challenging time for all of us.
Alberta Blue Cross® supports the Government of Alberta in implementing enhanced public health measures to protect our health care system and slow the spread of COVID-19, and we strongly encourage all Albertans to follow all new public health measures.
In the midst of these additional public health measures, we urge you to stay connected virtually with family, friends and colleagues by phone, text, email, instant messaging, video chat or even writing a letter or two. If ever there was time to reach out and stay in touch, this is that time. We need to take care of each other, and we need to make an extra effort during this time to do so.
Our offices remain closed to walk-in traffic in consideration of the COVID-19 situation and in the interest of protecting our customers and team members. Customer Services contact centre remains open to serve your needs, and customers can continue to reach us either by phone at 1-800-661-6995 or contact us through our website.
For the most up-to-date information, visit the Government of Canada's website.
More information about COVID-19 is available online from Alberta Health and Alberta Health Services.
Emerging fraud scams related to COVID-19
We strongly encourage taking precautions to protect yourself from fraud by being aware of the types of fraud we’ve seen specifically around the topic of COVID-19.