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The wait is over!

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Novel coronavirus (COVID-19)

Updated: April 7, 2020

On March 11, the World Health Organization (WHO) announced that the COVID-19 outbreak is a pandemic. There are now thousands of cases in various countries and regions around the world.

We are closely monitoring the situation and will continue to provide updates as we become aware of any changes that may impact you.

Please note that effective March 16, 2020, our offices will be closed to walk-in traffic in consideration of the COVID-19 situation and in the interest of protecting our customers and our staff. Customer Services contact centre remains open to serve your needs, and customers can continue to reach us either by phone at 1-800-661-6995 or contact us through our website.

For the most up-to-date information, visit the Government of Canada's website.

More information about COVID-19 is available online from Alberta Health and Alberta Health Services.

Emerging fraud scams related to COVID-19

We strongly encourage taking precautions to protect yourself from fraud by being aware of the types of fraud we’ve seen specifically around the topic of COVID-19.