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Contents:
Member online benefits


Member app

Quick access on the go.

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Access your benefits using your fingerprint or facial recognition—one less password to remember.

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Everything you can do with our member app

Find out how the member app can support you while you’re on-the-go.

Our member app ratings

Our member app for iOS rating is now at 4.8*

2023-09-21

I have used Alberta Blue Cross now as a client and from a billing adminstrator submitting claims on behalf of other clients accessing services at clinics I used to work at.

2023-08-08

The process was very efficient!

2023-07-21

Perfectly done! The user interface is perfect. Very simple. It's even beter than the web app.

2023-06-19

Very efficient and convenient! Love this app♡

*Rating as of October 2023

App features

View your ID card

Your ID card shares important information with health-care providers. View your digital ID card or print a new one on the member app.

Check eligibility

Before you book your next appointment or make your next spending account purchase, know what benefits you and your dependents are eligible for and how much coverage you have left. Check eligibility for different types of benefits on the member app.

Submit a claim

Submit different types of claims on the member app and make sure you get paid back fast.

Find life and disability information

Check your life and disability benefits information and make sure it’s up to date.

Get paid faster

Get paid back faster for your claims with direct deposit. Enter and update your banking information on the member app.

Upload documents

Need to submit a document with your claim? Uploaded doctor’s prescriptions and other documents through the member app.

Update your information

Keep your information up to date. Change your email, phone number and address on the member app.

Real-time claims history

Curious about a claim you recently submitted? Check to see if your claim is pending or processed.

Modify or cancel a claim

Need to adjust a claim you already submitted? Modify or cancel your claim through the member app.

Look up a direct-bill provider

Don’t want to pay out of pocket? Find pharmacists, physiotherapists, massage therapists and other health providers that direct bill with us.

Access your online wellness program

Our online wellness program, Balance®, gives you tools to take control of your wellness. Track your health and wellness, challenge yourself and get rewarded.

Pay your premiums

If you have an Individual Product plan, you can pay your premiums on the member app.

View your receipt of payment for premiums

If you have an Individual Product plan or a Non-Group plan, you can view your receipts of payment for paid premiums on the member app.

Link plans

Do you have more than one benefits plan with Alberta Blue Cross®? No problem. Link them together to make sure you’re getting the most out of all your plans.

Change beneficiaries

If your beneficiaries have changed, it’s important to update that information as soon as you can. You can do it through the member app in seconds.

Check your detailed claims history

Check your claims history. You can view the current year, as well as the two previous years.

Look up special authorizations

Special authorizations are completed by your health provider when requesting a drug specific to you that is outside existing plan coverage. Review your special authorizations on the member app.

View your predeterminations

Predeterminations are completed by your health-care provider before you receive a treatment or procedure to see how much you’ll be covered for. Review your predeterminations on the member app.

Some features may not be available to every member as features depend on your specific plan, policy and contract.

Need a more convenient way to access your benefits? Try the member app.

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Need help?

Benefits can be confusing, we get it—let us help.

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