Everything you can do with our member site
The member site is designed to give you the benefits information you need as quickly as possible, so you can get in, get out and get back to life. Whatever you need to do or find, the member site has a feature to help—submit claims, look up coverage, view your ID card, update personal information and more.
Member site features
Recover your username
Forgot your username? Enter your member information and email address to get back into your account.Find out how to recover your username
Reset your password
To reset a forgotten password, you will need your username and access to the email linked to your member account.Learn how to reset your password
View your ID card
Your ID card shares important information with health-care providers. View your digital ID card or print a new one on the member site.
Before you book your next appointment or make your next spending account purchase, know what benefits you and your dependents are eligible for and how much coverage you have left. Check eligibility for different types of benefits on the member site.Learn how
Submit a claim
Submit different types of claims on the member site and make sure you get paid back fast.Learn how
Submit a claim for a compound drug
A compound drug is a product created when a pharmacist mixes two or more ingredients.Learn how
Find life and disability information
Check your life and disability benefits information and make sure it’s up to date.
Get paid faster
Get paid back faster for your claims with direct deposit. Enter and update your banking information on the member site.
Need to submit a document with your claim? Uploaded doctor’s prescriptions and other documents through the member site.Learn how
Update your information
Keep your information up to date. Change your email, phone number and address on the member site.Learn how
Real-time claims history
Curious about a claim you recently submitted? Check to see if your claim is pending or processed.
Modify or cancel a claim
Need to adjust a claim you already submitted? Modify or cancel your claim through the member site.Learn how
Look up a direct-bill provider
Don’t want to pay out of pocket? Find pharmacists, physiotherapists, massage therapists and other health providers that direct bill with us.Locate a direct-bill provider
Access your online wellness program
Our online wellness program, Balance®, gives you tools to take control of your wellness. Track your health and wellness, challenge yourself and get rewarded.
Pay your premiums
If you have an Individual Product plan, you can pay your premiums on the member site.Learn how
View your receipt of payment for premiums
If you have an Individual Product plan or a Non-Group plan, you can view your receipts of payment for paid premiums on the member site.Learn how
Do you have more than one benefits plan with Alberta Blue Cross®? No problem. Link them together to make sure you’re getting the most out of all your plans.
If your beneficiaries have changed, it’s important to update that information as soon as you can. You can do it through the member site in seconds.
Check your detailed claims history
Check your claims history. You can view the current year, as well as the two previous years.Learn how
Look up special authorizations
Special authorizations are completed by your health provider when requesting a drug specific to you that is outside existing plan coverage. Review your special authorizations on the member site.
View your predeterminations
Predeterminations are completed by your health-care provider before you receive a treatment or procedure to see how much you’ll be covered for. Review your predeterminations on the member site.
Download tax receipts
Some medical expenses, such as plan premiums, may be eligible as a tax deduction. Here’s how to check what was paid by your plan and find receipts to help you prepare for tax season.Learn how
Some features may not be available to every member as features depend on your specific plan, policy and contract.
Benefits can be confusing, we get it—let us help.
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