2025-2026 winter break hours
Please note that our offices are closed for the winter break, but we’ll have some teams working reduced hours for urgent customer needs. Here’s a look at the teams that will be available.
Travel call centre
Purchase, change or cancel a travel plan
Travelling during the holidays? To avoid delays, buy your travel insurance early. Call 1-800-394-1965 or buy online anytime.
December 24: 8:30 a.m. to 3 p.m. MT
December 25 and 26: Closed
December 29 and 30: 7 a.m. to 3 p.m. MT
December 31 and January 1: Closed
For 24/7 emergency travel support:
- From Canada and USA toll free: 1-888-772-2583
- From all other countries: 1-403-225-4289
Health, dental and pharmacy providers
Support for health care providers
Health providers
December 24: 8:30 a.m. to 3 p.m. MT
December 25, 26, 27, 28 and 29: Closed
December 30: 8:30 a.m. to 4:30 p.m. MT
December 31: 8:30 a.m. to 3 p.m. MT
January 1: Closed
Dental providers
December 24: 7 a.m. to 3 p.m. MT
December 25, 26, 27, 28 and 29: Closed
December 30: 8:30 a.m. to 4:30 p.m. MT
December 31: 8:30 a.m. to 3 p.m. MT
January 1: Closed
Pharmacy providers
December 24: 8 a.m. to 3 p.m. MT
December 25 and 26: Closed
December 27, 28, 29 and 30: 9 a.m. to 5 p.m. MT
December 31: 8 a.m. to 3 p.m. MT
January 1: Closed