Updates to the COVID-19 vaccine program: Learn about what's changing.

Winter break: Some teams will be operating on reduced hours from December 24, 2025 to January 1, 2026. Regular hours resume on January 2, 2026. Our member site and app are available 24/7. View winter break hours.

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Health services provider

Request to cancel a claim and/or preauthorization

Please submit the following claim information to us. Once the claim or preauthorization has been cancelled, you’ll receive a confirmation email and you can then resubmit the claim if need be. If you have any additional questions, please contact us directly at 1-800-588-1195.

Please enter the patient name.
Please enter the valid date of service.
Please enter the total cost of service.

Please note: cancelling a preauthorization will result in any associated claim being cancelled.

the document or preauthorization number.
Please enter a valid email address.