Wildfire update: We're here to support affected members. Get help with claims, payments, and more.


Our offices are closed on Monday, August 4. The member site and app are available 24/7. Our travel call centre will be open on Monday from 7 a.m. to 3 p.m. MT.

Close

Health services provider

Request to cancel a claim and/or preauthorization

Please submit the following claim information to us. Once the claim or preauthorization has been cancelled, you’ll receive a confirmation email and you can then resubmit the claim if need be. If you have any additional questions, please contact us directly at 1-800-588-1195.

Please enter the patient name.
Please enter the valid date of service.
Please enter the total cost of service.

Please note: cancelling a preauthorization will result in any associated claim being cancelled.

the document or preauthorization number.
Please enter a valid email address.