Our offices are closed on Tuesday, July 1. The member site and app are available 24/7. Our travel call centre will be open on Tuesday from 7 a.m. to 3 p.m. MT.


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Virtual services from health professionals

Updated: April 9, 2020

Many health professionals are now offering virtual services to continue to meet your needs. If your plan covers the practitioners listed below, we will accept claims for services that were delivered virtually as long as they’re one of our eligible providers. We have added “telehealth/virtual services” as a health claim submission option to the products and services drop-down menu.

  • Audiologists
  • Chiropractors
  • Dietitians and nutritionists
  • Naturopaths
  • Occupational therapists
  • Physiotherapists
  • Psychologists and social workers
  • Speech therapists

We are closely monitoring the COVID-19 situation and will continue to provide updates as we become aware of any changes that may impact your coverage.