Online services

Plan members

Claim and benefit information

  • view a summary of your completed benefit claims
  • find out the status of the claims you’ve sent in recently
  • check coverage levels and when you are next eligible for vision and dental services
  • arrange to have your claim payments deposited directly into your bank account
  • sign up for paperless claim statements
  • print claim forms and ID cards
  • submit claims for eligible drug, vision and health products or services

View more information about the Member Services web site.

Information for plan members

If you are an active member of your group, you will be able to register and sign in today for online access to your claims and benefits information.

  • Register: If you have never used the secure site for plan members, click the "Register" button on the previous web page. You will then be asked to agree to the site terms of use. The next screen will ask you to enter your group number, Alberta Blue Cross ID number and date of birth. After you've successfully submitted all the information requested and entered the password you would like to use, you will have immediate access to your claims and benefits information.
  • Sign In: If you have previously entered the secure web site, use the "Sign in" button on the previous web page. After successfully entering your group number, Alberta Blue Cross ID number and password you will have online access to your claims and benefit information.

Security and access requirements

The security and privacy of your information is very important to us — for that reason, we require 128-bit browser software to enter the secure area.

  • Your group and ID number and birth date.
  • An Internet browser capable of interpreting 128-bit encryption.
  • Only Internet Explorer versions 6.0 and later and Firefox version 1.5 or later are currently supported by Alberta Blue Cross
  • Adobe Acrobat version 6.0 or later.

If you have questions, or are having difficulty entering the secure web site, please contact us.

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Government program participants

Claim and benefit information

  • view a summary of your completed benefit claims
  • find out the status of the claims you’ve sent in recently
  • on the eligibility of the prescription drugs under your program
  • find out the status of a special authorization request
  • if applicable, check coverage levels and when you are next eligible for vision and dental services
  • arrange to have your claim payments deposited directly into your bank account
  • sign up for paperless claim statements
  • print claim forms and ID cards

View more information about the Member Services web site.


Employer group plan administrators

  • submit employee eligibility information
  • check the status of recent updates to employee files
  • order new identification cards
  • view your plan's Statements of Account

View more information.

If your employer group has already arranged to have access to the secure web site for plan administrators, and you have received a login ID and password from your sales or service representative, simply click on the "Sign In " button on the previous web page. This will take you to a sign-in page where you will be asked to enter your group number, Login ID and password.

If your group would like more information about this service, please contact your group benefits consultant at (780) 498-8500 (Edmonton and area) or toll-free 1-800-661-6995 (all other areas) for more information.

Security and access requirements

The security and privacy of your group's eligibility information is very important to us — for that reason, we require 128-bit browser software to enter the secure area.

To access this web site you will need:

  • A group number, Login ID and password.
  • An Internet browser capable of interpreting 128-bit encryption. Only Internet Explorer versions 6.0 and later and Firefox version 1.5 or later are currently supported by Alberta Blue Cross.
  • Adobe Acrobat version 5.0 or later.
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Optical providers

  • submit claims electronically to Alberta Blue Cross so that patients are required to pay only the balance not paid by their benefit plan
  • predetermine a patient's coverage before processing a claim
  • view the history of your claim transactions

View more information about the Optical Provider web site.

Optical Provider web site

If you have already registered with the Optical Provider Relations team, please refer to your registration e-mails for your Login ID and temporary password.

If your office would like more information about this service, please contact the Alberta Blue Cross Optical Provider Relations team at 780-498-8083 (Edmonton and area) or toll-free 1-800-588-1195 (all other areas) for more information.

Please fax your completed registration forms to 780-425-4627.

Recommended hardware and software

Using the Optical Provider Online Services web site, an Internet connection and your browser, you can submit claims on line at your convenience.

Most computer systems today have everything required to use this web site successfully. To avoid surprises however, make sure your system includes the following:

  • An Internet browser capable of interpreting 128-bit encryption. Only Internet Explorer versions 6.0 and later and Firefox version 1.5 or later are currently supported by Alberta Blue Cross.
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Chiropractic providers

  • submit claims electronically to Alberta Blue Cross so that patients are required to pay only the balance not paid by their benefit plan
  • predetermine a patient's coverage before processing a claim
  • view the history of your claim transactions

Massage therapy providers

  • submit claims electronically to Alberta Blue Cross so that patients are required to pay only the balance not paid by their benefit plan
  • predetermine a patient's coverage before processing a claim
  • view the history of your claim transactions

Physiotherapy providers

  • submit claims electronically to Alberta Blue Cross so that patients are required to pay only the balance not paid by their benefit plan
  • predetermine a patient's coverage before processing a claim
  • view the history of your claim transactions
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Call us today

Customer Services representatives are available to answer your questions about site access.

Regular office hours are Monday to Friday (8:30 a.m. to 5 p.m. Mountain Time)

Contact information

Edmonton

780-498-8000


Calgary

403-234-9666


Toll free

1-800-661-6995

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