Our offices are closed on Monday, February 17. We’ll resume regular hours on Tuesday, February 18. Our member site and app are available 24/7.


Travelling over the long weekend? On February 17, our travel call centre will be open from 6:30 a.m. to 2:30 p.m. MT. If you want to purchase travel insurance, please call 1-800-394-1965 or purchase a plan online.

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Coverage details

Frequently asked questions

Get answers to coverage-related questions.

If the termination date of your plan is between the first and 14th day of the month, the start date of your Retiree plan will be backdated to the first of that same month. If the termination date of your plan falls between the 15th and the last day of the month, the member will have the option of an effective date of first of the same month or the first of the following month.

Yes; you can increase coverage levels within a benefit module at any time. Coverage levels can be decreased if the existing coverage has been maintained for a minimum of two consecutive years or if there is a life-changing event.

The plan does not have a termination age.

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