Our offices are closed on Monday, February 17. We’ll resume regular hours on Tuesday, February 18. Our member site and app are available 24/7.


Travelling over the long weekend? On February 17, our travel call centre will be open from 6:30 a.m. to 2:30 p.m. MT. If you want to purchase travel insurance, please call 1-800-394-1965 or purchase a plan online.

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When to submit a claim

Claims must be received by Alberta Blue Cross® within 12 months of the date of service.

How to submit a claim

Step 1: Download and complete the travel claim form you would like to submit.

Step 2: Submit receipts, statements, any other relevant documents and the completed form according to the instructions on the form.

The covered person's Canadian physician will be contacted by Alberta Blue Cross® to verify eligibility.

Payment and reimbursement

If a hospital or medical provider does not accept confirmation of payment from the travel assistance service or Alberta Blue Cross®, you will need to pay for any expenses incurred. However, you can be reimbursed for eligible expenses. You will need to provide itemized receipts or other reasonable evidence for all services and expenses.