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The emergency contact information is on the back of your travel ID cards and at abcrosstravel.ca. In the event of a medical emergency, outside of Canada, please call the appropriate number listed below before you are hospitalized.

Canada and U.S.A. toll free: 1-888-772-2583

In all countries, or if you have any difficulties with the toll-free number: 1-403-225-4289

For more information on what to do if you experience a medical emergency while travelling visit the CanAssistance website.

Medical evacuation air ambulance services must be medically necessary. The cost of air evacuation between hospitals, for hospital admission into your Canadian province or territory of residence, or when ordered by the attending physician or the travel assistance service provider and approved by your government health plan provider or by us will be covered. If the air ambulance benefit is used, the unused portion of your air ticket must be surrendered to us.

When your medical emergency is such that the attending physician or the travel assistance service provider specifies in writing that you should immediately return to your Canadian province or territory of residence for immediate medical treatment, we will reimburse the extra cost incurred for the purchase of one-way economy airfare on a commercial flight.

You can extend both multi- and single-trip plans. Find out more here.

Complete the Travel Insurance Claim form and the Government of Alberta Insurance Claim Consent Authorization form for emergency medical claims.

And, complete the Trip Cancellation and Interruption form or the Baggage Claim form for cancellation, interruption and baggage claims.