Secure services for plan members*

  1. View a summary of your completed benefit claims
  2. Submit claims
  3. Find out the status of the claims you've sent in recently
  4. Allocate your employee Flex Credits (where plan design permits)
  5. Check your benefits booklet online (Note: In some cases, due to plan design, benefit booklets may not be available online.)
  6. Print the claim forms you need
  7. And more

If your employer has arranged for its members to have access to this service, and you are an active primary plan member of your group, you will be able to register and sign in today for online access to your claims and benefits information. Dependants whose plans include this benefit will have access to Balance, our online wellness resource.

Got a claim?

Submit it online
Sign in
Submit your claim online

Register

If you have never used the secure web site for plan members, register to access secure services. You will be asked to verify your identity by entering your last name, group and ID number and your date of birth. You will then set up a login ID, password and your security questions and agree to the site’s terms of use. After this short registration procedure, you will have immediate access to your claims and benefits information.

Sign in

If you have previously entered the secure plan member web site, use the "Sign in" button at the top of this page. After successfully entering your login ID and password you will have online access to your claims and benefit information.

* Only the primary plan member has access to see claims and benefits information. Dependants have access only to Balance, if available on their benefit plan.

Call us today

For assistance, please contact a Customer Services representative

Contact information

Edmonton

780-498-8000


Toll free

1-800-661-6995

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Where to next?

Find out how to submit a claim.

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