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Provider accounts

Resources

Hours of operation

Assistance with dental benefit or claim inquiries

Weekday Hours
Monday to Friday 8 a.m. to 4:30 p.m.

Group and individual plans

Claims, predetermination of benefits and payments

Contact information Phone number
Edmonton 780-498-8977
Calgary 403-294-4042
Toll free 1-800-567-8104

National Accounts

Members with National Identification Cards inquiries

Weekday Hours
Monday to Friday 8:30 a.m. to 4:30 p.m.
Contact information Phone number
Edmonton 780-498-8886
Toll free 1-888-498-9399

Benefacts

  • August 2021 - Find a dentist tool addition to our member site and app
  • June 2021 - Submitting dental-related medical travel claims to Alberta Blue Cross
  • May 2021 - Important notice for all dental hygienists
  • May 2021 - Information regarding online services, claiming and contacting Alberta Blue Cross

  • December 2020 - Important information regarding the Alberta Retired Teachers’ Association (ARTA), group 19930
  • December 2020 - Alberta Blue Cross will no longer be returning original diagnostic and radiograph images, starting February 1, 2021
  • September 2020 - Alberta Blue Cross to administer dental benefits for 93868 Manitoba Hutterian Brethren Colonies
  • September 2020 - Alberta Blue Cross to administer dental benefits for 93867 Saskatchewan Hutterian Brethren Colonies
  • February 2020 - Why get paid monthly when you can get paid daily — Alberta Blue Cross has some great options for your office even if you don’t submit claims electronically
  • February 2020 - Stop waiting for predeterminations in the mail — sign up for direct deposit today
  • January 2020 - Dental provider application for direct deposit of funds

  • August 2019 - Alberta Blue Cross administers dental benefits for FI Oilfield Services Canada
  • August 2019 - Alberta Blue Cross accepts diagnostic records including images and reports using CDA SECURE SEND
  • January 2019 - Alberta Blue Cross will be administering dental benefits for Imperial Building Products
  • January 2019 - Alberta Blue Cross will be administering dental benefits for Western Sales

April 2018 - Predeterminations

  • December 2017 - 2018 fee guides available on our web site
  • December 2017 - Alberta Blue Cross to administer dental benefits for SunHills Mining
  • March 2017 - Benefacts are going green

  • December 2016 - 2017 fee guides available on our web site December 23
  • November 2016 - Alberta Blue Cross launches new paperless provider web site on November 14
  • August 2016 - New dental provider portal launching later this year
  • June 2016 - Reducing our environmental footprint
  • April 2016 - Submitting claims to Alberta Blue Cross through CDAnet
  • March 2016 - Faster turnaround on resubmissions
  • March 2016 - Alberta Blue Cross to administer dental benefits for the Banff Centre

  • December 2015 - 2016 rates of payment increase for dental claims
  • June 2015 - Important information regarding the Dental Assistance for Seniors Program (Group 101)
  • January 2015 - New administration system coming soon

  • December 2014 - 2015 rates of payment increase for dental claims
  • May 2014 - Electronic claim submissions

  • December 2013 - Bases of payment for dental claims increase for 2014
  • July 2013 - Apnea appliance claiming; Services claimed by sextant; and new Dental Call Centre
  • February 2013 - Changes to the 2013 Uniform System of Coding and List of Services (USCLS)

  • December 2012- Alberta Blue Cross to administer dental benefits for the Alberta Retired Teachers Association (ARTA)
  • December 2012 - Bases of payment for dental claims increase for 2013
  • March 2012 - Alberta Blue Cross to administer dental benefits for Strathcona County
  • January 2012 - Payment schedule for denturists updated

  • November 2011 - Bases of payment for dental claims will increase January 1, 2012
  • September 2011 - Changes to ID cards for some Alberta Health Services employees
  • June 2011 - Dental Assistance for Seniors program update
  • May 2011 - Changes to ID cards for some Alberta Health Services employees
  • March 2011 - Radiographs are not always required

  • November 2010 - Alberta Blue Cross Usual and Customary dental fees increase January 1, 2011
  • November 2010 - Alberta Blue Cross Dental Schedule rates increase January 1, 2011
  • September 2010 - Important information about the Dental Assistance for Seniors program
  • June 2010 - Dental Assistance for Seniors program benefits update
  • May 2010 - Alberta Blue Cross to administer dental benefits for Alberta Health Services
  • January 2010 - Alberta Blue Cross Usual and Customary dental fees increase effective January 1, 2010

  • Important information for dental providers - October 2017
  • Important information regarding changes to the frequency of cheque and direct deposit payments for dental providers who have not registered for our dental provider web site.

GNWT Dental-related medical travel prior approval form