Frequently asked questions

Find answers to your frequently asked travel questions below. Plus, check out the informative travel videos for more information.

Refunds

Is an Annual travel plan refundable?

Payments made for Annual Travel Agreements are non-refundable after the effective date. No partial refunds will be made for any reason. Full refunds will be processed when a written refund request is received prior to the effective date of the Annual travel plan. Please call a Travel Specialist at 1-800-394-1965 to request a Request for Travel Coverage Refund form.

Failure to travel, purchasing other travel coverage or developing a medical condition, which would cause the covered person to be ineligible for coverage, does not constitute cause for a refund.

Is a Daily travel plan refundable?

Full refunds will be permitted if the request is postmarked or received prior to the effective date of the Travel Plan Agreement. Please call a Travel Specialist at 1-800-394-1965 to request a Request for Travel Coverage Refund form.

Partial refunds will be permitted, less a $15.00 administration fee. Proof of early return (for example, a copy of your boarding pass) must be provided with the Request for Travel Coverage Refund form prior to the expiry date of the Travel Plan Agreement.

Please write your name and Alberta Blue Cross Travel ID Number on any attachments submitted for a partial refund request.

Partial refunds for early return will be permitted even if there is a claim pending or paid.

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