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Your travel plan
Learn more about your Alberta Blue Cross travel insurance plan—when to contact us, how to claim and common questions.
Who to contact in an emergency
For medical emergencies and general travel inquiries
Our travel assistance service can be contacted at 1-888-772-2583 from within Canada and USA.
For calls from all other countries, or if there is any difficulty with the previous toll free number, call collect at 1-403-225-4289.
Please have travel plan ID numbers available when you call. These numbers can be found on your ID card.
In the event of a medical emergency outside Alberta, contact must be made with our travel assistance service. This service provides trained medical personnel ready to assist you 24 hours per day and direct 24-hour-a-day access to Alberta Blue Cross for coverage verification.
In addition to coverage verification, our travel assistance service offers support in locating an appropriate provider for treatment. They also provide emergency response in most major languages, coordinate payment to a provider of service, monitor medical treatment and arrange transportation/evacuation in the event of a medical emergency. Learn how our travel assistance team was able to support one of our customers when her mom was injured on their trip.
If you require hospitalization or medical evacuation services, you must contact the travel assistance service prior to treatment/service in order for your coverage to be in force. If initial efforts to contact the assistance service are unsuccessful, please proceed with treatment as medically required, and continue with attempts to make contact as soon as possible.
How to submit a claim
In the event of illness or injury
- Contact travel assistance services before you begin treatment. Failure to do so may invalidate the claim. Travel assistance numbers can be found on your Alberta Blue Cross ID card and above.
- Complete a travel claim form: Emergency Out of Province/Out of Country Claim form.
- Complete the Travel Insurance Claim form and the Government of Alberta Insurance Claim Consent Authorization form.
- Submit receipts, statements and completed forms to Alberta Blue Cross at
- Alberta Blue Cross
- Travel Claims Department
- PO BOX 3888, Station B
- Montreal (Quebec) H3B 3L7
Claims must be received by Alberta Blue Cross within 12 months of the date of service.
When submitting claims to Alberta Blue Cross, you must always include the following:
- Diagnosis and details of services rendered.
- Original invoice and other supporting receipts. (Invoice is a detailed list of services provided).
- Patient's travel ID number.
- Patient's Alberta Personal Health number.
- Patient's Alberta Blue Cross coverage number, if a member.
- Details of other health or travel insurance plans the patient may have.
- Name and phone number of patient's Canadian physician.
The covered person's Canadian physician will be contacted by Alberta Blue Cross in order to verify eligibility.
If a hospital or medical provider does not accept confirmation of payment from the travel assistance service or Alberta Blue Cross, the member/agreement holder or patient will be responsible for payment of any expenses incurred. To receive reimbursement for eligible expenses, the member/agreement holder or patient must obtain itemized receipts, or other reasonable evidence, for all services provided and all expenses paid by them.
Use this form to submit emergency medical expenses incurred while travelling.
Use this form to request a refund for the previously submitted travel request.
Use these forms to submit cancellation, interruption and baggage claims.
Before you leave
Travel benefits provided under Alberta Blue Cross group and individual plans vary. To find out if travel benefits are provided under your plan, please call 1-888-772-2583 (toll free).
It is extremely important that you take the time to read your agreement, so you can learn exactly what you’re covered for and how to file a claim. It also gives you the opportunity to chat with us before you leave to clarify any questions you might have.
If a situation occurs that could affect your safety and well-being while travelling, the Government of Canada will issue a travel advisory or warning. Before you leave on your trip, it is important to check for these warnings and advisories because they could affect your coverage. Keep up to date on any current advisories.
Multi-trip annual plans are non-refundable for any reason after the effective date—it’s when your yearly plan begins. Multi-trip cancellation, interruption and baggage coverage is refundable if no travel has taken place and the request for the refund is received by us prior to the effective date.
A full refund will be issued if you contact us to cancel your Alberta Blue Cross travel plan before the date you told us you were leaving on your trip—the effective date. A partial refund will be issued if you contact us to let us know that you returned early, before your plan’s expiry date. In the case of an early return, you will need to provide proof (customer or immigration stamp, gas receipts, etc.). And, a refund is issued only if there is no claim pending or paid.
For single-trip, trip cancellation, interruption and baggage coverage a full refund will be issued in a few cases.
- If you cancel your trip before any cancellation penalties come into effect.
- If your carrier or travel supplier cancels the entire trip, so all penalties are waived.
- If your carrier or travel supplier changes the travel dates and you can’t travel on those dates, so all penalties are waived.
On your trip
The emergency contact information is on the back of your travel ID cards. In the event of a medical emergency, outside of Canada, please call the appropriate number listed below before you are hospitalized.
Complete the Travel Insurance Claim form and the Government of Alberta Insurance Claim Consent Authorization form for emergency medical claims.