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Submit a claim for a compound drug
A compound drug is a product a pharmacist creates by mixing 2 or more ingredients into a preparation that is not commercially available.
Entering a claim for a compound drug is like entering any other drug claim, but the difference is how you enter the Drug Identification Number (DIN).
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Sign in to your member account.
If you do not have one, you need to register for a member account.
- Go to Claims and select Submit a claim.
- Choose Drug claim.
- Select the person this claim is for.
- We'll ask you about coordination of benefits.
Select Yes if you have coverage for this benefit with another provider. Select No if you do not have coverage for this benefit with another provider. - Click the box to add an expense.
- Enter details about your expense. Your receipt will provide you with the information you need.
Under DIN
Enter 999999 if your receipt has:- a DIN with a negative value
- a DIN with all zeros
- no DIN number
- the words "Compound", "Mix", "Com" or "CMP" in the DIN or PIN field
- Upload your receipts and supporting documents. We accept most common file types.
- Click Add. Repeat steps 6 to 8 if you have another drug claim to make for the same person.
- Review the details to make sure it's accurate. Read and agree to the acknowledgement and consent before submitting your claim.
Frequently asked questions
Make sure your receipt or document clearly shows the:
- first and last name of the person receiving the service or product
- date of service
- name of the service or product
- health care or medical service provider’s name, address, phone number and registration number, if applicable
- amount charged, which has been marked as paid in full (zero balance owing)
If this information is not included, it will result in requests for more information and delay your claim.
Keep your receipts and any supporting documents for 1 year from the date of your claim submission.
If you have another benefit provider who paid a portion of your claim, you’ll need to provide a claim statement. It should include the:
- other benefit provider’s name (e.g., Sunlife, Manulife)
- first and last name of the person receiving the service or product
- date of service
- name of the product or service
- health care or medical service provider’s name, address, phone number and registration number, if applicable
- amount charged
- amount paid
More information
Claims
Everything you need to know about managing claims.
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