It’s tax season—access a claims total report of your medical expenses and tax receipt for premiums paid. Learn how to access these important tax documents.

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Recover username

Forgot your username? No worries. Here’s how you can recover it.

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Did you know?

Claims processed before 5 p.m. MT, will send payments to your bank account the next business day, provided there are no delays by your bank.

It’s as easy as following a few simple steps.

1

Select forgot username

Visit members.ab.bluecross.ca and select Forgot your username? to get started.

Alberta Blue Cross® member site home page.
2

Enter your information

Next, enter your last name, group or policy number, ID number and birthdate.

Alberta Blue Cross® member site home page.
3

Confirm identity

To confirm who you are, you can choose to receive a verification code or answer your security questions.

Verification code

We will send you a verification code to the email address linked to your account. Once you receive it, enter the code.

Alberta Blue Cross® member site home page. Alberta Blue Cross® member site home page.

Security questions

You will be prompted to answer your security question. If you answer it incorrectly, we will show another question.

If you answer all your security questions incorrectly, we will send you a verification code to the email address linked to your member account.

Alberta Blue Cross® member site home page. Alberta Blue Cross® member site home page.

Once you enter the information successfully, we will reveal your username.

4

Sign in

You’re all set! Sign in to member site at members.ab.bluecross.ca.

To submit or review claims on the go, download our app for iPhone and Android devices.

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Related topics

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Curious about your claim?

Depending on the type of claim you submitted, it may be automatically approved or pending further review.

Learn how to check the status of your claim here.

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Thinking about direct billing?

Some claims for products and services can be electronically submitted to Alberta Blue Cross® if the provider is set up for direct billing.

Locate a direct-bill provider today.

Need help?

Benefits can be confusing, we get it—let us help.

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