Help using member site and app
Set up or update direct deposit information
Direct deposit is a fast and secure way to get paid back for your claims. In most cases, we’ll reimburse you by the next business day.
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Sign in to your member account.
If you do not have one, you need to register for a member account.
- Go to Account and select Direct deposit.
- Choose the step that applies to you:
- To set up direct deposit, go to Add direct deposit.
- To update your direct deposit information, go to Edit.
- Enter your banking details, then re-enter them to confirm.
- Select the consent checkbox.
- Select Next. This will take you to a page where you can review your information.
- If everything looks good, click Submit to finish.
To remove your bank account, select Remove. This means you'll no longer be able to submit claims online.
More information
It may take up to 24 hours for the changes to go into effect.
Getting started
Welcome! Let's get you set up.
Your account
Update your profile, settings and preferences.
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