Our offices are closed on Monday, February 17. We’ll resume regular hours on Tuesday, February 18. Our member site and app are available 24/7.


Travelling over the long weekend? On February 17, our travel call centre will be open from 6:30 a.m. to 2:30 p.m. MT. If you want to purchase travel insurance, please call 1-800-394-1965 or purchase a plan online.

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Request to change your benefit plan

Life can be unpredictable, and your needs may change along the way. If you're looking to switch plans or change your coverage levels, let us know.

  1. Sign in to your member account.

    If you do not have one, you need to register for a member account.

  2. Go to Account and select Change benefit plan.
  3. Describe your request.
  4. Confirm your contact information.
  5. Choose your preferred time of day for us to call you, then submit your request.

You'll receive an email confirming your request was received.

More information

Once you submit a request, a personal benefit consultant will call you within 2 business days.

Still have questions?

Contact us

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