Our offices are closed on Monday, February 17. We’ll resume regular hours on Tuesday, February 18. Our member site and app are available 24/7.


Travelling over the long weekend? On February 17, our travel call centre will be open from 6:30 a.m. to 2:30 p.m. MT. If you want to purchase travel insurance, please call 1-800-394-1965 or purchase a plan online.

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Reset your password

To reset a forgotten password, you'll need your username and access to the email linked to your member account.

  1. Click on the Sign in button at the top of this page or go to members.ab.bluecross.ca.
  2. Select the Forgot your password? link.
  3. Enter your username and email address.
  4. Keep your browser window open. Go to your email address linked to your account and open the verification email. It may take a few minutes to arrive.
  5. Enter the verification code.
  6. Answer your security question.
  7. Enter a new password that meets the requirements. Once it's changed, you can sign in to your account with the new password.

More information

To keep your account safe, do not share your password with anyone.

Still have questions?

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