Reset your password

1. Click on the Sign in button at the top of this page or go to members.ab.bluecross.ca.
2. Select the Forgot your password? link.
3. Enter your username and email address.
4. Keep your browser window open. Go to your email address linked to your account and open the verification email. It may take a few minutes to arrive.
5. Enter the verification code.
6. Answer your security question.
7. Enter a new password that meets the requirements. Once it's changed, you can sign in to your account with the new password.

These instructions are for members who do not use biometrics to sign in to their app.

1. Open the app and click Sign in.
2. Select the Forgot your password? link. This will open a new window in your web browser.
3. Enter your username and email address.
4. Go to your email address linked to your account and open the verification email. It may take a few minutes to arrive.
5. Enter the verification code.
6. Answer your security question.
7. Enter a new password that meets the requirements. Once it's changed, you can sign in to your account with the new password.