Our offices are closed on Monday, February 17. We’ll resume regular hours on Tuesday, February 18. Our member site and app are available 24/7.


Travelling over the long weekend? On February 17, our travel call centre will be open from 6:30 a.m. to 2:30 p.m. MT. If you want to purchase travel insurance, please call 1-800-394-1965 or purchase a plan online.

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Submit a claim for a compound drug

A compound drug is a product a pharmacist creates by mixing 2 or more ingredients into a preparation that is not commercially available.

Entering a claim for a compound drug is like entering any other drug claim, but the difference is how you enter the Drug Identification Number (DIN).

  1. Sign in to your member account.

    If you do not have one, you need to register for a member account.

  2. Go to Claims and select Submit a claim.
  3. Choose Drug claim.
  4. Select the person this claim is for.
  5. We'll ask you about coordination of benefits.
    Select Yes if you have coverage for this benefit with another provider. Select No if you do not have coverage for this benefit with another provider.
  6. Click the box to add an expense.
  7. Enter details about your expense. Your receipt will provide you with the information you need.

    Under DIN
    Enter 999999 if your receipt has:
    • a DIN with a negative value
    • a DIN with all zeros
    • no DIN number
    • the words "Compound", "Mix", "Com" or "CMP" in the DIN or PIN field
  8. Upload a copy of your receipt so we can make sure it's eligible under your plan.
  9. Click Add. Repeat steps 6 and 7 if you have another drug claim to make for the same person.
  10. Review the details to make sure it's accurate. Read and agree to the acknowledgement and consent before submitting your claim.

More information

Make sure to keep your receipts in case we need to verify your claim.

Still have questions?

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