It’s tax season—access a claims total report of your medical expenses and tax receipt for premiums paid. Learn how to access these important tax documents.


Winter 2024

Kid playing in the park's swing

Meet the 2023 Built Together grant recipients

We are thrilled to announce the 5 recipients of the 2023 Built Together grant program. Each year, this program awards 5 grants of $50,000 for healthy living infrastructure projects across Alberta. Congratulations to the 2023 recipients. The 2024 Built Together program will open this spring.

View the recipients
Faces of Wellness winner holding her award and smiling to the camera

Meet our Faces of Wellness honourees

For the third year, Faces of Wellness recognizes inspiring Albertans who shared their stories of wellness for a chance to win wellness-themed prizes. We received more than 200 nominations and applications across the province. After reading amazing stories of physical, mental and social wellness, we found our grand prize recipient and 10 finalists.

View the honourees
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How our experts use Artificial Intelligence (AI) to detect fraud

Alberta Blue Cross®, we’re embracing AI technology to help fight fraud. With its ability to analyze vast amounts of data, identify anomalies and make decisions faster, AI has the power to transform the fraud detection process. Naz Tahmasebi, manager of Analytics and Reporting, has written a white paper on the topic. We break down some of her main points on our blog.

Read more
Dad taking care of daughter following instructions through a virtual consultation with a doctor

Supporting employees with virtual care

Accessing timely care can be a challenge. Dealing with long wait times or managing a busy schedule often leads to delayed care. Virtual care makes it easier for your employees to get the support they need. Whether you are looking to boost productivity, promote a culture of wellness or stand out as an employer of choice, virtual care can offer significant advantages for your bottom line.

Learn more
Person holding an Ozempic pen

What you need to know about Ozempic

Lately, Ozempic has been featured in the news, not only due to its impact on Type 2 diabetes but also for weight loss, which isn’t approved in Canada. Learn more about Ozempic and why it’s receiving so much media coverage, how we’re managing it and the impact on you and your plan members.

Find out more
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Changes to the plan administrator website

Effective April 1, plan administrators will no longer have the ability to add or update beneficiary information for plan members on the plan administrator website. Plan members must visit our member site to review and update their beneficiaries. They can also mail a completed beneficiary designation change form to Alberta Blue Cross.

Please be aware that a new member enrolment will default to "estate" as their beneficiary until the update is made by the member directly or the form is sent to us.

How to update beneficiaries online

Fall 2023

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Protect with Optional Life insurance | Alberta Blue Cross®

We know that the wellbeing of your employees matters to you. Although a comprehensive benefit plan is critical to support your workforce, have you considered adding an additional layer of protection with Group Optional Life coverage? Life is full of changes and so are the needs of your employees. By giving them more choice over their life insurance, you showcase a commitment to personalized benefits that cater to a diverse, ever-changing workforce.

Learn more about Group Optional Life on our blog
A man and two women sitting on a sofa looking at tablet with worried face.

Invest in Group Critical Illness Insurance | Alberta Blue Cross®

Life can be unpredictable and dealing with a critical illness can be extremely challenging—physically, emotionally and financially. With Group Critical Illness Insurance, employers can help reduce this burden by focusing on recovery from conditions like cancer, stroke or heart attack. Employees who are more financially secure are more likely to experience improved mental health—resulting in a healthier and happier workforce.

Read about the benefits of Group Critical Illness Insurance on our blog
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Travel insurance: all you need to know | Alberta Blue Cross®

Nothing beats the peace of mind of knowing you’re protected if the unexpected happens when travelling, but travel insurance can be confusing. It’s important your employees understand what travel coverage they have under through group benefits plan to determine what additional add-ons they may need for their upcoming trips.

Find all you need to know about travel insurance

Summer 2023

Man making video call with his doctor

Virtual care

Accessing timely care can be a challenge thanks to busy schedules and many hospitals experiencing long waits. Virtual care makes it easy for your employees to get the support they need, when they need it, through a smartphone, tablet or computer. Once registered on our member site or app, your employees and their dependents can use the TELUS Health mobile app or website to connect with a health care provider 24/7 in English or French. Virtual care is great for anyone who may have a non-emergent health concern, including those with reduced mobility or even people evacuated from their homes due to a natural disaster.

Read how a plan member navigated virtual care
A physician sitting at a desk writing a prescription.

Medical underwriting update

We’ve continued to improve the online medical underwriting experience for our members, which launched in February of this year. Your employees’ spouses can now complete their underwriting forms and requirements by logging in to the member site and receive all notifications through email. You can access self-serve reporting on the plan administrator site for medical underwriting decisions, which replaces individual decision letters. These updates further increase flexibility and convenience for you and your employees and improve underwriting turnaround times. These enhancements also allow your employees to update their smoker status at any time through the member site.

A woman sitting at a desk working on her laptop.

Member self-enrolment update

Effective immediately, any of your employees who don’t complete the self-enrolment process will not be automatically removed from our system after 63 days. Instead, they will remain partially enrolled indefinitely while continuing to receive emails to remind them to complete their enrolment through our member site. You will receive an email at the beginning of the month with a list of your employees who have not yet completed enrolment, as well as a 6-month follow-up email. The goal of this process change is to provide a safety net for your employees to allow them to still access their benefits should they complete their enrolment. For questions and concerns, please call our contact center at 1-866-498-5925.

An elderly man visits doctor at the hospital.

Top 10 health conditions based on drug claims for 2022

Understanding what conditions are impacting your employees and organization, as well as the resulting cost, is important. We regularly monitor and review drug claiming information to provide insight into the prevalence of health conditions in our populations and the associated costs that can impact plan sustainability in the future. For example, we noted an increase in medications used for the treatment of diabetes and ADHD in 2022.

Check out the top health conditions for 2022
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Alberta Blue Cross® teams up with United Way to make a Period Promise Pledge

In celebration of Menstrual Hygiene Day on May 28, we teamed up with the United Way to sign and sponsor their Period Promise Pledge. Period Promise is a multi-levelled approach to address period poverty in our communities. By working with governments, businesses, schools and other organizations, the United Way wants to address period poverty and access to menstruation products for vulnerable people while fighting stigma around menstruation. Almost 1 quarter of people who menstruate in Canada say they have struggled to afford menstrual products for themselves or their children. Our first step in joining this pledge is to provide free menstrual products in our workplace and encourage other organizations to do the same.

Learn about the Period Promise Pledge