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Modify or cancel a claim

Learn how to modify or cancel a claim you’ve already submitted online.

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Did you know?

Claims processed before 5 p.m. MT, will send payments to your bank account the next business day, provided there are no delays by your bank.

Modify a claim

Submitted claims that have been processed and paid or rejected can be modified. Claims that are in process cannot be modified. In other words, if you have a statement number for your claim, it can be modified.

1

Sign in

Sign in to the member site at members.ab.bluecross.ca. Not registered yet? Set up your member account today.

2

Select
modify
claims

Select ‘Claims’ from the menu, then click ‘Modify claims’.

Step one on how to modify a claim.
3

Select
claim
type

Select the type of claim you want to modify. Options can include: Dental, Drugs, Health, Vision, Health Spending Account and Wellness Spending Account.

Step two on how to modify a claim.
4

Select
individual

Select the individual that the claim is for.

5

INPUT
STATEMENT
NUMBER

To find your statement number, go to ‘Claims’ in the main menu and click ‘Recent claims’. Under the ‘Completed claim statements’ tab, find the claim you wish to modify and note the claims statement number. You can also find your statement number in the top right corner of any downloaded claim statement.

Step three on how to modify a claim.
6

PROVIDE
ADJUSTMENT
REASON

In the text box, provide the reason the claim needs to be adjusted and reviewed again. Some examples for reasons to modify a claim include additional payment or updates to Coordination of Benefits.

7

ADD
RECEIPT

Click in the white box on ‘Add a file’.

8

REVIEW
AND
SUBMIT

Review that the information listed on the page to ensure it is accurate, then click ‘Submit’.

Cancel a claim

If you submitted a claim online—either through our member site or app—and it has not yet been processed, you can cancel the claim online.

1

Sign in

Sign in to the member site at members.ab.bluecross.ca. Not registered yet? Set up your member account today.

2

View in
process
claims

From your dashboard, scroll down to ‘In process claims’ and click the ‘View in process claims’ link. Alternatively, you can select ‘Claims’ from the menu, then click ‘Recent claims’.

Step one on how to cancel a claim.
3

Cancel
claim

Claims eligible for cancellation will display a ‘Cancel’ link—click to cancel your claim. If you don’t see a cancel link next to your claim, it’s not eligible for cancellation. Claim that have been selected for receipts verification and are under review cannot be cancelled.

Step one on how to cancel a claim.
4

Submit
cancellation

A pop-up window will appear asking you to review your cancellation. Select the reason for cancellation from the drop-down menu and click ‘Submit’. If you select ‘Other’, you must provide an explanation. Claims cancelled online are done so immediately—a pop-up notification will appear to confirm your claim has been successfully cancelled.

Step one on how to cancel a claim.

NOTE: You can only cancel one claim submission at a time; however, our member site and app are available 24 hours a day, seven days a week. If you need to cancel multiple claim submissions, our online options give you the access and flexibility to easy cancel them consecutively.

To submit or review claims on the go, download our app for iPhone and Android devices.

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Related topics

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Curious about your claim?

Depending on the type of claim you submitted, it may be automatically approved or pending further review.

Learn how to check the status of your claim here.

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Thinking about direct billing?

Some claims for products and services can be electronically submitted to Alberta Blue Cross® if the provider is set up for direct billing.

Locate a direct-bill provider today.

Need help?

Benefits can be confusing, we get it—let us help.

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