Modify or cancel a claim

Sign in to the member site at members.ab.bluecross.ca. Not registered yet? Set up your member account today.

Select ‘Claims’ from the menu, then click ‘Modify claims’.

Select the type of claim you want to modify. Options can include: Dental, Drugs, Health, Vision, Health Spending Account and Wellness Spending Account.

Select the individual that the claim is for.

To find your statement number, go to ‘Claims’ in the main menu and click ‘Recent claims’. Under the ‘Completed claim statements’ tab, find the claim you wish to modify and note the claims statement number. You can also find your statement number in the top right corner of any downloaded claim statement.

In the text box, provide the reason the claim needs to be adjusted and reviewed again. Some examples for reasons to modify a claim include additional payment or updates to Coordination of Benefits.

Click in the white box on ‘Add a file’.

Review that the information listed on the page to ensure it is accurate, then click ‘Submit’.

Sign in to the member site at members.ab.bluecross.ca. Not registered yet? Set up your member account today.

From your dashboard, scroll down to ‘In process claims’ and click the ‘View in process claims’ link. Alternatively, you can select ‘Claims’ from the menu, then click ‘Recent claims’.

Claims eligible for cancellation will display a ‘Cancel’ link—click to cancel your claim. If you don’t see a cancel link next to your claim, it’s not eligible for cancellation. Claim that have been selected for receipts verification and are under review cannot be cancelled.

A pop-up window will appear asking you to review your cancellation. Select the reason for cancellation from the drop-down menu and click ‘Submit’. If you select ‘Other’, you must provide an explanation. Claims cancelled online are done so immediately—a pop-up notification will appear to confirm your claim has been successfully cancelled.

NOTE: You can only cancel one claim submission at a time; however, our member site and app are available 24 hours a day, seven days a week. If you need to cancel multiple claim submissions, our online options give you the access and flexibility to easy cancel them consecutively.