Modify or cancel a claim

Sign in to the member site at members.ab.bluecross.ca. Not registered yet? Set up your member account today.

Select Claims from the menu, then click Recent claims.

Choose the statement you want to modify.

Select the individual that the claim is for.

Select the expense you want to modify. If the expense does not have a check box, it cannot be modified.

Once you make your selection, let us know why the claim needs to be modified.

For example, your Coordination of Benefits changed. Or you entered incorrect information about your claim.

Upload receipts and documents relevant to your claim.

Review the information to make sure it’s accurate, then click Submit.

Sign in to the member site at members.ab.bluecross.ca. Not registered yet? Set up your member account today.

From your dashboard, scroll down to ‘In process claims’ and click the ‘View in process claims’ link. Alternatively, you can select ‘Claims’ from the menu, then click ‘Recent claims’.

Claims eligible for cancellation will display a ‘Cancel’ link—click to cancel your claim. If you don’t see a cancel link next to your claim, it’s not eligible for cancellation. Claim that have been selected for receipts verification and are under review cannot be cancelled.

A pop-up window will appear asking you to review your cancellation. Select the reason for cancellation from the drop-down menu and click ‘Submit’. If you select ‘Other’, you must provide an explanation. Claims cancelled online are done so immediately—a pop-up notification will appear to confirm your claim has been successfully cancelled.

NOTE: You can only cancel one claim submission at a time; however, our member site and app are available 24 hours a day, 7 days a week. If you need to cancel multiple claim submissions, our online options give you the access and flexibility to easy cancel them consecutively.