Looking for a COVID-19 immunization or an influenza vaccine? Find a participating pharmacy near you.


Modify or cancel a claim

Learn how to modify or cancel a claim you’ve already submitted online.

Wave border.
Bulleted list icon with green circle behind it.

Did you know?

Claims processed before 5 p.m. MT, will send payments to your bank account the next business day, provided there are no delays by your bank.

Modify a claim

Submitted claims that have been processed and paid or rejected can be modified. Claims that are in process cannot be modified. In other words, if you have a statement number for your claim, it can be modified.


Sign in

Sign in to the member site at members.ab.bluecross.ca. Not registered yet? Set up your member account today.



Select Claims from the menu, then click Recent claims.

Step one on how to modify a claim.


Choose the statement you want to modify.

Step two on how to modify a claim.


Select the individual that the claim is for.

Step two on how to modify a claim.


Select the expense you want to modify. If the expense does not have a check box, it cannot be modified.

Step three on how to modify a claim.


Once you make your selection, let us know why the claim needs to be modified.

For example, your Coordination of Benefits changed. Or you entered incorrect information about your claim.



Upload receipts and documents relevant to your claim.



Review the information to make sure it’s accurate, then click Submit.

Cancel a claim

If you submitted a claim online—either through our member site or app—and it has not yet been processed, you can cancel the claim online.


Sign in

Sign in to the member site at members.ab.bluecross.ca. Not registered yet? Set up your member account today.


View in

From your dashboard, scroll down to ‘In process claims’ and click the ‘View in process claims’ link. Alternatively, you can select ‘Claims’ from the menu, then click ‘Recent claims’.

Step one on how to cancel a claim.


Claims eligible for cancellation will display a ‘Cancel’ link—click to cancel your claim. If you don’t see a cancel link next to your claim, it’s not eligible for cancellation. Claim that have been selected for receipts verification and are under review cannot be cancelled.

Step one on how to cancel a claim.


A pop-up window will appear asking you to review your cancellation. Select the reason for cancellation from the drop-down menu and click ‘Submit’. If you select ‘Other’, you must provide an explanation. Claims cancelled online are done so immediately—a pop-up notification will appear to confirm your claim has been successfully cancelled.

Step one on how to cancel a claim.

NOTE: You can only cancel one claim submission at a time; however, our member site and app are available 24 hours a day, 7 days a week. If you need to cancel multiple claim submissions, our online options give you the access and flexibility to easy cancel them consecutively.

To submit or review claims on the go, download our app for iPhone and Android devices.

Google play icon. Apple store icon.

Related topics

Laptop icon with blue cross sign on the screen.

Curious about your claim?

Depending on the type of claim you submitted, it may be automatically approved or pending further review.

Learn how to check the status of your claim here.

Mobile phone icon with blue cross sign on the screen.

Thinking about direct billing?

Some claims for products and services can be electronically submitted to Alberta Blue Cross® if the provider is set up for direct billing.

Locate a direct-bill provider today.

Need help?

Benefits can be confusing, we get it—let us help.

Was this information helpful?

Thank you for your feedback

Apple with heart cut out of it being held by a little girl.

Heart healthy recipes to treat yourself to

We could all use some extra love this February, especially self-love. Not only are we experiencing one of the colder months of the year, but we’re doing so...

Read more on the blog
A person from the calf down wearing ski boots cross country skiing in powedery snow.

Fresh air – a recipe for living our best life

We all know the last ten or so months have changed our routines and way of living. We’ve said goodbye to old habits...

Read more on the blog
A woman in yoga pants working out in her bohemian style home.

Finding Balance®

With hundreds of programs and apps out there that support your physical and mental well-being, it’s hard to know which...

Read more on the blog